1. About ScaleMatic
ScaleMatic provides AI-powered outbound systems, sales automation, lead generation infrastructure, campaign strategy, consulting, software access, business intelligence, and related services.
Our services may include:
- AI outbound system setup
- LinkedIn outreach infrastructure
- Email outreach infrastructure
- CRM and automation setup
- Lead research and enrichment
- Campaign strategy and messaging
- AI-powered sales workflow development
- Reporting and analytics
- Consulting, training, and support
- Software access or managed service delivery
Specific deliverables, pricing, timelines, and responsibilities will be outlined in your proposal, invoice, checkout page, agreement, or statement of work.
2. Eligibility
You must be at least 18 years old to use our website or services.
By using ScaleMatic, you represent that you have the authority to enter into these Terms on behalf of yourself or the business you represent.
3. Services and Deliverables
ScaleMatic will provide the services described in your applicable order, proposal, invoice, checkout page, or agreement.
You understand that results depend on several factors, including your offer, market, sales process, responsiveness, audience quality, compliance, budget, reputation, and follow-up execution.
We may update, modify, or improve our services over time.
4. No Guaranteed Results
ScaleMatic may provide strategy, systems, automation, messaging, and outbound infrastructure designed to improve sales conversations and operational efficiency.
However, we do not guarantee:
- Specific revenue
- Specific profit
- Specific number of booked calls
- Specific reply rates
- Specific closed deals
- Specific lead quality
- Specific platform performance
- Specific business outcomes
Any examples, case studies, projections, or testimonials are for illustration only and do not guarantee your results.
Advertising and marketing claims should be truthful and supported. The FTC notes that endorsements, reviews, and testimonials must be honest and not misleading.
5. Client Responsibilities
To receive full value from our services, you agree to:
- Provide accurate business information
- Complete onboarding materials
- Give timely feedback and approvals
- Provide access to required tools, accounts, or platforms
- Maintain active subscriptions to required third-party tools
- Follow applicable laws and platform rules
- Review and approve campaign messaging where required
- Respond to leads and opportunities in a timely manner
- Keep your login credentials secure
- Notify us promptly of any issues
Delays caused by missing information, lack of access, delayed approvals, platform restrictions, or client inaction may affect timelines and outcomes.
6. Payments
You agree to pay all fees listed in your invoice, checkout page, proposal, agreement, or statement of work.
Payment terms may include:
- One-time setup fees
- Monthly retainers
- Subscription fees
- Usage-based fees
- Revenue-share fees
- Milestone payments
- Third-party tool costs
Unless otherwise stated in writing, payments are due according to the billing schedule agreed upon at purchase.
Failure to pay may result in paused services, suspended access, delayed delivery, or termination.
7. Subscriptions and Recurring Billing
If you purchase a subscription, retainer, or recurring service, you authorize ScaleMatic or our payment processor to charge your payment method on a recurring basis.
Your subscription will continue until canceled according to the cancellation terms in your agreement, checkout page, or invoice.
Recurring billing terms should be clearly disclosed before purchase. FTC guidance around negative option and recurring billing programs emphasizes clear disclosure of material terms, total cost, and cancellation process.
8. Cancellations
Cancellation terms depend on the specific service or agreement purchased.
Unless otherwise stated in writing:
- Monthly subscriptions require written cancellation notice before the next billing date.
- Setup fees are non-refundable once work has started.
- Completed work is non-refundable.
- Access to software, systems, dashboards, or deliverables may be revoked after cancellation.
- Outstanding balances remain due after cancellation.
To request cancellation, email: support@scalematic.io
9. Refund Policy
Unless otherwise stated in a written agreement, all payments are final and non-refundable.
Refunds are not provided for:
- Change of mind
- Lack of use
- Delayed feedback or approvals
- Failure to provide access or onboarding materials
- Platform restrictions or account issues outside our control
- Dissatisfaction caused by factors outside the agreed scope
- Failure to implement recommendations
- Business results that do not meet expectations
Any guarantee or refund promise must be stated clearly in your signed agreement, checkout page, or written offer.
10. Third-Party Tools and Platforms
ScaleMatic may use or integrate with third-party tools, including but not limited to:
- CRM platforms
- LinkedIn tools
- Email outreach platforms
- Data enrichment tools
- AI platforms
- Automation tools
- Analytics platforms
- Payment processors
- Scheduling platforms
- Hosting providers
You are responsible for any third-party tool subscriptions, usage fees, account approvals, compliance requirements, and platform rules unless otherwise stated in writing.
We are not responsible for third-party platform outages, policy changes, account restrictions, deliverability issues, API limitations, billing changes, or service interruptions.
11. AI and Automation Disclaimer
ScaleMatic uses AI and automation to support research, messaging, workflow execution, reporting, and business intelligence.
AI-generated outputs may contain errors, incomplete information, or recommendations that require human review.
You are responsible for reviewing and approving any AI-generated content, campaign messaging, sales materials, or business decisions before use.
ScaleMatic is not liable for damages caused by unreviewed or improperly used AI-generated content.
12. Acceptable Use
You agree not to use ScaleMatic services to:
- Violate any law or regulation
- Send unlawful, deceptive, abusive, or misleading messages
- Spam, harass, or impersonate others
- Upload malicious code or harmful content
- Infringe intellectual property rights
- Collect or process data unlawfully
- Circumvent platform rules or security systems
- Misrepresent your identity, business, offer, or results
- Use our systems for illegal, unethical, or high-risk activities
We may suspend or terminate service if we believe your use creates legal, reputational, technical, or operational risk.
13. Compliance
You are responsible for ensuring your campaigns, offers, messages, and business practices comply with applicable laws and platform policies.
This may include laws and rules related to:
- Email marketing
- Text messaging
- Telemarketing
- Privacy
- Data protection
- Advertising
- Consumer protection
- Platform terms of service
ScaleMatic may provide general strategic guidance, but we do not provide legal advice.
14. Intellectual Property
All ScaleMatic materials, frameworks, systems, templates, training, workflows, prompts, automations, documents, software, designs, and content are owned by ScaleMatic unless otherwise stated in writing.
You may not copy, resell, distribute, license, publish, or share our materials without written permission.
Upon full payment, you may use the deliverables created specifically for your business for your internal business purposes.
ScaleMatic retains ownership of its pre-existing intellectual property, frameworks, methods, templates, code, and internal systems.
15. Client Content and Data
You retain ownership of the content, data, and materials you provide to ScaleMatic.
By providing content or data, you grant ScaleMatic permission to use it as needed to provide the services.
You represent that you have the right to provide all content, data, lists, credentials, and materials submitted to us.
You are responsible for the accuracy, legality, and quality of the information you provide.
16. Confidentiality
Both parties agree to keep confidential information private and not disclose it to unauthorized third parties.
Confidential information may include:
- Business strategies
- Client lists
- Campaign data
- Login credentials
- Sales processes
- Financial information
- Technical systems
- Private communications
- Non-public business information
Confidentiality does not apply to information that is publicly available, independently developed, already known, or required to be disclosed by law.
17. Testimonials and Case Studies
By providing feedback, testimonials, reviews, screenshots, results, or success stories, you grant ScaleMatic permission to use them for marketing, sales, and promotional purposes unless you request otherwise in writing.
We may anonymize or modify identifying details when appropriate.
Testimonials and endorsements must reflect honest opinions and actual experiences. FTC guidance states that endorsements must be truthful and not misleading.
18. Website Content
The content on our website is provided for general informational and marketing purposes only.
We do not guarantee that website content is complete, accurate, current, or suitable for your specific situation.
We may update or remove website content at any time.
19. No Professional Advice
ScaleMatic does not provide legal, financial, tax, employment, or compliance advice.
Any information provided through our website, services, content, or communications is for general business purposes only.
You should consult qualified professionals before making legal, financial, tax, or compliance decisions.
20. Limitation of Liability
To the maximum extent permitted by law, ScaleMatic is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages.
This includes damages related to:
- Lost revenue
- Lost profits
- Lost opportunities
- Lost data
- Platform restrictions
- Campaign performance
- Business interruption
- Reputation impact
- Third-party service failures
- Unauthorized account access
- Client misuse of systems or materials
Our total liability for any claim will not exceed the amount you paid to ScaleMatic in the 3 months before the claim arose.
21. Indemnification
You agree to defend, indemnify, and hold harmless ScaleMatic, its owners, team members, contractors, partners, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any law or regulation
- Your business practices
- Your campaigns, offers, or messaging
- Your data, content, or materials
- Your misuse of AI, automation, or third-party tools
- Your infringement of another party's rights
22. Service Availability
We aim to provide reliable service, but we do not guarantee uninterrupted access.
Services may be unavailable due to:
- Maintenance
- Technical issues
- Third-party outages
- Platform restrictions
- Internet disruptions
- Security incidents
- Events outside our control
We are not liable for delays or interruptions caused by circumstances beyond our reasonable control.
23. Termination
We may suspend or terminate your access to services if:
- You fail to pay
- You violate these Terms
- You misuse our systems
- You create legal or reputational risk
- You abuse team members or contractors
- You provide false or misleading information
- Continuing service is no longer commercially or operationally reasonable
Upon termination, your right to use our services, systems, materials, and platforms may end immediately.
24. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
Any disputes will be handled in the courts located in New Castle County, Delaware, unless otherwise required by law.
25. Dispute Resolution
Before filing any legal claim, both parties agree to first attempt to resolve the dispute informally by contacting each other in writing.
If the dispute cannot be resolved informally, the parties may pursue available legal remedies according to the governing law section above.
26. Changes to These Terms
We may update these Terms from time to time.
When we update them, we will revise the “Effective Date” at the top of this page.
Your continued use of the website or services after changes means you accept the updated Terms.
27. Contact Information
For questions about these Terms, contact us at:
- ScaleMatic
- Website: https://www.scalematic.io
- Support: support@scalematic.io
- General: hello@scalematic.io
For mailing address, contact us at support@scalematic.io and we will respond with the appropriate point of contact.